Policies

Orders are dispatched from Beirut within two working days, with tracking sent by email as soon as your parcel leaves us.

Shipping is complimentary on orders over $500. Orders below this are shipped at $25 worldwide. Duties and taxes levied on arrival are the responsibility of the customer.

If a delivery is delayed beyond ten working days, write to client care and we will follow it up for you.

Pieces may be returned within 14 days of delivery, unworn and with all tags attached. Returns outside this window cannot be accepted.

Sale pieces are excluded from returns. Exchanges for a different size are always welcome, subject to stock.

To begin a return, contact us with your order number. Return shipping is the responsibility of the customer unless the piece arrived faulty.

Astré collects only what is needed to fulfil an order: your name, contact details, delivery address and order history. Loyalty points and tier standing are stored against your client profile.

Your details are never sold or shared with third parties for marketing. Payment is handled by the payment provider and card details are never stored by Astré.

You may ask us to export or delete your client profile at any time by writing through the contact page.

Wash on a cool, gentle cycle and dry flat unless the care label says otherwise.

Delicate knits and embellished pieces are best washed by hand, or taken to a specialist cleaner.

Coats and jackets keep their shape on a wide hanger, away from direct sunlight, between seasons.